Professional Sales Skills 

Workshop Content 

The programme will include:

• Developing Communication skills & Techniques
• Effective Questioning & Listening skills
• Assumptions and Perceptions
• Emotional Self management and state control
• Who am I? Insight into individuals behavioural and communication style
• Who are you? - Rapport Building
• Handling Conflict and Managing difficult people
• Influencing styles
• Power and Influence - Who has it and why
• Motivational Styles- Understand the most identifiable styles

Project

Each participant, will have identified their most difficult customer/client and will have designed a tactical approach to improve their relationship, by adapting their own style to match their customers and have designed an influencing process ‘route map’ to achieve this objective

Day Two – 6 Weeks later Re-Cap Workshop 1 Project Work

Discussion o­n Project work Influencing Skills Activity – Skills Practise Case Study Activity Assumptions and Perceptions Motivational Styles

Call

01327 300641